Privacy Policy

When you order flowers or contact us, we may collect your name, delivery address, telephone number, email address, order details and the message you provide. If you send flowers to another person, you are responsible for making sure you have a fair reason to provide their details.

We also receive limited technical information, such as browser type and pages visited, when cookies or standard server logs support website security and operation.

We use customer data to confirm and prepare orders, arrange delivery or collection, process payments through the relevant payment service, respond to messages and deal with service issues.

We may use order records to meet accounting requirements and to understand which products and delivery arrangements customers request. We do not use your information for unrelated advertising.

We process information because it is needed to take payment and fulfil a contract with you, to comply with legal duties, or because it supports our legitimate interest in answering enquiries and running a safe, accurate flower delivery service.

Where marketing consent is required, we ask for it first. You can withdraw that consent at any time by contacting [email protected].

We share only the information needed to complete the service. This may include a payment provider, website or email service, and a delivery partner where one is used for your order. These providers must protect information and may use it only for the agreed service.

We never sell customer data or give it to other businesses for their marketing. We may disclose information when the law requires us to do so.

We keep order and payment records for as long as needed for tax, accounting and legal obligations. Enquiry messages are kept only while they are useful for handling your request and resolving any follow-up.

When information is no longer needed, we securely delete it or remove details that can identify you.

Our website may use essential cookies or similar storage to keep pages working, remember necessary settings and help protect forms. These cookies do not create a profile for unrelated advertising.

Your browser can block or remove cookies. Some website functions may then work differently, particularly parts of the ordering process.

Subject to legal limits, you can ask us to access the personal data we hold, correct inaccurate details, erase information, restrict processing, or provide information in a portable format. You can also object to processing based on legitimate interests and withdraw consent where processing relies on consent.

We may need to verify your identity before acting on a request. We aim to respond within one month. You can raise a concern with the Information Commissioner's Office if you believe your request has not been handled properly.